A .DST file is required for our embroidery machines. Typically graphic designers do not have the software to digitize the logo. We offer that service which starts at $45.00 and takes about 24-48 to complete.

Yes of course – once we digitize your logo we will do a sample sew out of your logo on sample apparel we have here, typically on the same color you will be getting. We will need your approval before production and will send a picture via text or email.

We are decorators not designers. You would need to bring us your final version of your desired logo before placing an order. We can definitely tweak certain things once digitized or vectorized but extra fees will apply.

We have no minimums on embroidered items. You can bring in any quantities you would like or purchase one item if desired. Our prices do vary on the amount of items you bring so please be advised.

You can bring your own items in to be embroidered but we do have requirements for items you do bring in. They need to be brand new items – unworn, unwashed and ideally with tags still attached. Our Embroiders do have the discretion to deny an item if it does not meet our requirements.

Our goal is 10 business days but if is a single item it may take less time vs a huge order. Please give us a full two weeks for orders larger than 200 items. We’re a small business but we surprise ourselves with how fast we can be. We will keep you updated if necessary but goal dates of completion are always welcomed so we can plan for our week. Rush fees can be added for a quicker turnaround time, please inquire for price.

Unfortunately we do not remove previous embroidered items unless it was a mistake of our own. Typically once an item is embroidered removing it will most likely damage the item. We always recommend buying a new item and putting the new desired logo on there.